Stream Issues

Written by

Travis Bernard

Gaps and drop-outs in the stream.

Intermittent audio gaps.
Some gaps may have subtle "chirps" caused by MP3 audio getting cut.
Even if trying on a cell network (on iPhone that's NOT on wifi) there are still the same gaps as on desktop or wifi.
The "Stream started" time on the "Icecast2 Status" page may coincide with a recent gap, since the studio was disconnected and reconnected to the stream, restarting it.
- Check this by going straight to your stream server address, but leave out the /stream at the end. You will see a white-on-black page with the title: Icecast2 Status
- Then, look for the "Stream started" line, and see if the date is within the last few minutes, or at the same time as a recent gap.

Ask your ISP or IT department if there are Internet issues.
Try listening to a test stream, like this one — if there are still gaps, then it's probably an Internet issue at your location.

Audio distortion: rapid stuttering, graininess, buzzing, echos, or strange audio effects — besides extended gaps of silence.

Restart the encoding device (PC, Mac, Telos, etc.).
Check your mixerboard output to see if the audio problem is at the mixer itself.
Check any other audio hardware that feeds into your mixer, or audio system.
Use a different audio encoding device.

Try listening from your cell phone with Wi-fi disabled, using just cell network data. If it works, then there is a problem with the Internet connection on your router, wifi, or local network, or ISP (for example, your router, or Comcast).

Try a different web browser, or try listening on your phone — if it works, then there's an issue with the listening device.
- Bonus points: Maybe it's a bug. Try on another listening device of the same kind — if it doesn't work, then report it to us!
In general, try another audio device.